How can we help?

Alteza Marketplace is a curated online marketplace featuring handmade products and select independent brands.

Our goal is to make it easier to discover unique products while giving small businesses another place to grow and connect with customers.

Products on Alteza are sold by independent sellers and brands.

Each seller manages their own products, inventory, shipping, and order fulfillment through their Alteza shop.

You may be asked to create or sign into an account depending on the features you are using on Alteza.

Having an account makes it easier to manage your information and keep track of your activity on the marketplace.

Orders are shipped directly by the individual seller you purchased from.

Alteza does not hold or ship seller inventory.

Each seller sets their own shipping rates.

Shipping costs will be shown during checkout before your purchase is completed.

Alteza is a multi-seller marketplace.

If you purchase products from more than one seller in the same order, each seller may have their own shipping charge because your items are being shipped separately.

Processing and shipping times vary by seller and product.

Please review the information provided on the product listing or seller shop before ordering.

If you have a question about an existing order, contact the seller first whenever possible. If you still need assistance, email team@altezamarketplace.com.

Not necessarily.

If your order contains products from multiple Alteza sellers, your items may arrive in separate packages and at different times.

Return and refund eligibility may vary depending on the seller and the product purchased.

Please review the seller's policies and product information before purchasing.

If there is an issue with an order, contact the seller first so they have an opportunity to help resolve it.

If you cannot resolve the issue directly with the seller, contact the Alteza team at team@altezamarketplace.com.

Please include your order information and a description of the issue.

Approved refunds are processed back through the original payment method.

Refund timing may vary depending on the payment provider or financial institution.

Alteza welcomes handmade businesses and select independent brands that fit the marketplace.

Because Alteza is curated, seller applications may be reviewed before a shop is approved.

There are currently no monthly membership fees or listing fees.

Alteza charges an 8% marketplace commission on sales.

Standard payment processing fees may also apply through Stripe.

No.

Alteza is another sales channel for your business.

You can continue selling through Etsy, your own website, markets, social media, or other platforms while also selling on Alteza.

Seller payments are managed securely through Stripe Connect.

Sellers must connect their Stripe account before receiving payouts.

Alteza processes seller payouts weekly, typically on Thursdays. Stripe processing times and your financial institution may affect when funds appear in your account.

Yes.

Sellers control the pricing for their own products.

Yes.

Each seller is responsible for maintaining accurate inventory quantities for their products.

Sign into your seller account and open your seller dashboard.

From there, choose the option to add a new product and complete the required product information. This may include:

• Product name

• Description

• Price

• Product images

• Inventory quantity

• Shipping information

• Category and other product details

Review your listing carefully before publishing it.

Yes.

Sellers can create product options or variants for products that come in different sizes, colours, scents, styles, quantities, or other options. Where available, each variant can have its own:

• Price

• Inventory quantity

• Option name

• Image

For example, a candle seller may offer the same candle in several scents while keeping everything within one product listing.

Yes.

You can set individual pricing for variants when necessary.

Products with different variant prices may display a starting price such as “From $X.”

Yes.

Variant images are optional.

If you have different photos for specific colours, styles, scents, or other options, you can assign images to those variants.

Each seller sets and manages their own shipping rates.

When setting your shipping costs, make sure they accurately reflect what you expect to pay to package and ship the order.

The seller is responsible for packaging and shipping orders placed through their Alteza shop.

Yes.

Customers can purchase products from multiple Alteza sellers.

Because each seller fulfills their own orders, shipping charges from each seller may be combined during checkout.

Alteza uses Stripe Connect to securely manage seller payments and payouts.

Connecting Stripe allows your business to receive money from orders placed through Alteza.

Stripe Connect Express is the secure payment system Alteza uses to manage seller payouts.

Your financial information is handled through Stripe rather than directly by Alteza.

Once your Stripe connection is complete, make sure your seller profile and product listings are also completed.

You can then continue preparing your shop for customers.

Use the Forgot Password option on the Alteza login page.

Enter the email address associated with your account and follow the instructions sent to your email.

Be sure to check your spam or junk folder if you do not see the email.

First, confirm that you are using the same email address you registered with.

You can also try resetting your password.

If you still cannot access your account, contact team@altezamarketplace.com.

Your browser may occasionally display an older version of the site. Try:

• Refreshing the page

• Closing the browser tab and reopening Alteza

• Signing out and back in

• Clearing your browser cache if necessary

If the issue continues, email team@altezamarketplace.com and include a screenshot if possible.

We're happy to help.

Email team@altezamarketplace.com with your shop name and a description of what you need assistance with.

Please email team@altezamarketplace.com and include:

• Your name

• Your Alteza shop name

• The email connected to your account

• A brief description of the problem

• A screenshot, if available

Providing this information helps us investigate the issue more quickly.

We'd love to hear from brands, creators, educators, media, and potential partners who are interested in working with Alteza Marketplace.

Email team@altezamarketplace.com and please include a short description of your business or partnership idea.